Privacy policy

 

This privacy policy sets out how AH Fuel Oils Ltd uses and protects any information that you give AH Fuel Oils Ltd when you use this website. AH Fuel Oils Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will only ask for personal information required to complete an order with us.

  • We will only use such information for this purpose and internally in day to day operations.
  • If requested we will tell you any and all information we have about you.
  • If changes are requested or you have forgotten information about your account we may ask you to prove your identity in order to protect our customers from fraudulent activities.
  • Your information will only be used by employees of AH Fuel Oils Ltd and we will not sell, distribute or lease your personal information to external third parties.

AH Fuel Oils Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

What we collect and why we need it

We collect the following information:

  • name
  • address
  • delivery address, if different
  • email
  • contact telephone number
  • details of orders

This information enables us to process your order and to notify you of the status of the order. In order for us to contact you quickly in relation to your order we require a contact telephone number. This information is also required for our own internal record keeping

We will use your email address as part of allowing you to access your account and in order to contact you with important information regarding changes to your account.

When making payment through the website you will be required to enter card type, name on the card, card number, expiry date and security number. Payment is taken through a 3D secure payment process via Realex Payments which provides an extra level of security. Card details are encrypted before they reach us and are not stored within our website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Our website uses a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone and no personal data is recorded.

In addition we only use a temporary cookie to identify a user’s session e.g. when a user logs onto the site or to maintain any data when a quote has been obtained, etc. After a period of inactivity (20 minutes) the session expires and any of the stored session data is lost.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.